How can we help you?

If your application is rejected, you will be notified via email with the reason. You may re-apply after addressing the issues, or contact our support team for guidance on your specific case.

We check your documents within 4 working hours and file your application with Immigration within an hour of that. The approval decision and its timing are made by Immigration, so we keep you updated at every stage rather than guaranteeing a fixed time.

You can track your application in real-time through the 'Track Application' tab using your reference number and passport details.

Real people, 24/7, on WhatsApp at +971 52 792 3915, +971 58 507 8786 or +971 52 646 2287, or info@skypalacetourism.com. Ask us anything before you pay.

No account needed, and the whole process is online. You're welcome to visit our Dubai office, but you don't have to.

Yes. We're operated by Sky Palace Tourism L.L.C, a licensed Dubai company with a real office in Al Mankhool, a verifiable trade licence, and a 4.6 Google rating. We're an independent agent — the official government portal is u.ae.